Complaints Policy

Do you have a complaint?

If you feel something isn’t right then please let us know by emailing us at complaints@kession.com.

If you would prefer to telephone or write then please use our details on our Contact page.

We believe you deserve a courteous, fair and prompt service. We strive to treat all our customers fairly. If there is an occasion when our service does not meet your expectations please contact us to help us deal with your issue quickly and effectively. As a regulated firm we are obliged to follow best practice and the FCA guidelines (see https://fshandbook.info/FS/html/FCA/DISP).copy

When we receive your correspondence we will respond within 8 business weeks (although usually sooner) via email or letter. This response will include details on recourse and inform you of your right to take the complaint to the FCA or Financial Ombudsman Service if you are not satisfied by the resolution (subject to various conditions e.g you cannot be a large charity or trust or business of certain size).

Further details can be found on the FCA website.
Last updated Oct 2016.